How much ‘abusive’ conversion therapy is there really?

Conversion therapy US

from Christian Today (Image: Unsplash)

A Telegraph report has suggested that the government privately knows that abusive conversion therapy aimed at LGBT identifying people is extremely rare, despite pushing ahead with a controversial ban.

As evidence, The Telegraph points to a Cabinet Office tender for a hotline to report cases of abusive conversion therapy. The original tender, issued four years ago, indicated that potential operators would need to field as many as 15,000 calls a year.

While the government has declined to publish the actual number of calls received by the hotline, this summer a new tender was released stating that the hotline operator should expect 300-2,000 calls per year – potentially meaning less than one call a day.

Earlier this year a Freedom of Information request by The Christian Institute revealed that a similar hotline established by the Scottish government received just one call per month in the final quarter of 2025 – possibly from the same person. Figures for the rest of the year were not available.

Critics have questioned if the helplines are an effective use of taxpayer funds. The latest government tender is for £160,000 over two years. If the hotline received 2,000 calls a year that would represent a cost of £40 per call. Using the lowest estimate, the figure would be £267 per call.

The Christian Institute said that if the Scottish figures it obtained were representative of the whole year, each call to the Scottish helpline would have cost taxpayers £4,500.

Bans on conversion therapy are currently being considered in Westminster and Northern Ireland.

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